Explore our limited edition, award-winning coffee beans celebrated worldwide

Explore our limited edition, award-winning coffee beans celebrated worldwide

our origins

PRIVACY POLICY

Afrolab Company Privacy Policy

We appreciate your choice to visit Afrolab’s website at https://www.afrolab.am. By accessing https://www.afrolab.am and making purchases, you automatically consent to the collection, processing, and use of your personal data. Here, you can familiarize yourself with Afrolab’s privacy policy.

This Privacy Policy describes how we collect and use your personal data when you visit the website, use the mobile application, contact us by phone, send us a letter or email, or visit our store.

By “Personal Data,” we mean any information related to you that allows or may allow direct or indirect identification of your identity, such as your name, surname, address, or email address (hereinafter referred to as "Data").

In this Privacy Policy, "we" and "us" refer to Afrolab Company, while "you" refers to any person who visits the website, uses the mobile application, contacts us by phone, sends us a letter or email, or visits our store.

1. What Data Do We Collect?

  • Contact Information, such as your name, surname, address, phone number, email address, etc.

  • Purchase Information, including purchased products, payment amount, card type, payment methods, delivery address, etc.

  • Preferences, such as the products or brands you are most interested in or frequently browse/purchase.

  • Your Account Information, when registering as a user on the website, which may include contact details, purchase history, preferences, account password, saved items in your shopping cart or wishlist, viewed products, gift card details, and other relevant account information.

  • Demographic Data, including your age, date of birth, gender, postal code, etc.

  • Images and Videos, taken when visiting our store or when uploading your profile picture to your account on the website or mobile application.

  • Phone Call Recordings, including any information you provide during calls.

  • Device Location Information, regarding the device you use to access the website.

  • Operating System and Browser Information, such as data about your mobile phone, tablet, computer, or other device’s online activity (hereinafter referred to as "automatically collected data").

  • Automatically Collected Data, which may include IP addresses, cookies, device and browser settings, internet service provider details, as well as information about when and how you access and use the website, such as date and time of visits, pages and products viewed, searches performed, and purchased products.

2. How Do We Use the Data?

Our primary goal in collecting Data is to provide you with safe, convenient, efficient, and personalized services. The purposes of using personal data include:

  • Providing Services to You, such as processing your payments and orders, ensuring the proper functioning of your account, and offering you products that we believe you will like.

  • Communicating with You, in cases such as order processing, customer support inquiries, feedback submission, or leaving a comment on our website.

  • Personalizing Your Experience, by tailoring the website to your preferences, highlighting frequently viewed or preferred products, and tracking your activity on the website.

  • Analytics, such as understanding how you use the website, shopping behaviors, device usage patterns, and improving overall website performance.

  • Security and Legal Compliance, including protecting customers from fraud, safeguarding our rights, and ensuring the safety of our customers, employees, and property.

3. How Do We Share Your Personal Data?

Generally, we share your personal data with third parties only in the following cases:

  • For Order Processing and Delivery – We share your personal data, including your name, address, and phone number, with delivery partners responsible for shipping your order.

  • For Payment Processing – We share your payment details, such as debit/credit card numbers, with the financial institutions we collaborate with.

  • For Social Media Integration – You may log into your account or share information via Facebook, Google, or Instagram. When you use this feature, you provide specific data to these platforms.

  • When Required by Law – We may disclose your personal data to legal authorities in accordance with the "Personal Data Protection" law of the Republic of Armenia.

  • Upon Your Request – We may share your personal data with third parties at your request or with your explicit permission.

4. Security

We take all necessary measures to protect your personal data provided on the website. However, we cannot guarantee complete security, as data transmission over the internet is not entirely secure. To enhance the protection of your personal data, we recommend the following:

  • Regularly visit your account and notify us of any suspicious activity.

  • Install up-to-date antivirus software on your computer or device used to access the website.

  • Use strong passwords (at least 7 characters, including letters and numbers).

  • Do not use the same password for multiple websites.

  • Do not share your password with others.

  • Set a password for your device to prevent unauthorized access.

  • Log out of your account after using the website, especially when using a public device.

5. Personal Data Rights

Under the applicable Personal Data Protection Law of Armenia, every customer has the right to request more detailed information about how their personal data is used.

  • You have the right to request updates or corrections to any outdated or incorrect information in your account.

  • If you have an account on our website, you can log in and update your details as needed.

  • If you created an account in one of our physical stores, you can update your personal information by calling +374 11 995 599 or emailing team@collective.am.

  • In any case, if you wish to correct, modify, or update any personal data, you can contact us at +374 11 995 599 or team@collective.am.

6. Policy Updates

We reserve the right to update or modify this page and the above-mentioned policies periodically. Changes take effect immediately upon publication on our website. Therefore, we recommend checking this page regularly to stay informed about any updates.